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________ planning dominates managers' planning efforts at lower levels of the organization.


A) Strategic
B) Organization-wide
C) Operational
D) Directional

E) None of the above
F) A) and B)

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________ plans apply to the entire organization and establish the organization's overall goals.


A) Departmental
B) Strategic
C) Operational
D) Specific

E) B) and C)
F) All of the above

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Considering the characteristics of well-written goals, which of the following would be a well-written goal for the above scenario?


A) To minimize costs, maximize profits, and maximize return on investment.
B) To accelerate our growth to the maximum possible level over the next three years.
C) To achieve a 25 percent growth in revenue, which is defined as the number of items sold multiplied by their price.
D) To invoice merchandise worth $ 200,000, every month, for the next three years.

E) A) and C)
F) All of the above

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Planning provides direction to managers and nonmanagers alike.

A) True
B) False

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When uncertainty is high and managers must be flexible in order to respond to unexpected changes, directional plans are preferable.

A) True
B) False

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Organizational plans can be classified on the basis of all of the following characteristics, except on the basis of their ________.


A) breadth
B) attainability
C) specificity
D) frequency of use

E) A) and B)
F) C) and D)

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Top executives are mainly involved in ________ planning.


A) functional
B) operational
C) strategic
D) departmental

E) A) and C)
F) A) and B)

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Operational plans are usually ________.


A) short term, directional, and standing
B) short term, specific, and standing
C) long term, directional, and single use
D) long term, specific, and standing

E) C) and D)
F) A) and B)

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In a short essay, describe how managers can effectively plan when the external environment is continually changing.

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In an uncertain environment, managers wa...

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Which of the following is the last step in MBO?


A) Progress toward objectives is periodically reviewed, and feedback is provided.
B) The organization's overall objectives and strategies are formulated.
C) Successful achievement of objectives is reinforced by performance-based rewards.
D) Action plans are implemented.

E) B) and C)
F) A) and C)

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Long-term plans are defined as those with a time frame beyond ________.


A) seven years
B) one year
C) five years
D) three years

E) A) and B)
F) A) and D)

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Absence of planning does not inhibit the ability of departments and individuals to work together or organizations to move.

A) True
B) False

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Plans that encompass only the production or the sales goals of a company are termed ________ plans.


A) operational
B) strategic
C) informal
D) financial

E) None of the above
F) A) and B)

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Most businesses have only the single goal of making profits.

A) True
B) False

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The first step in goal setting is to evaluate available resources.

A) True
B) False

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________ involves the theft of proprietary materials or trade secrets by any means.


A) Corporate espionage
B) Business intelligence
C) Data mining
D) Data aggregation

E) C) and D)
F) A) and C)

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Which of the following statements is true regarding an organization's goals?


A) All organizations share the single goal of making profits.
B) A single goal is more efficient than multiple goals for defining an organization's success.
C) Using a single goal such as profit may result in unethical behaviors by employees.
D) Long-term success is ensured if managers emphasize only one goal for an organization.

E) B) and D)
F) None of the above

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In traditional goal setting, goals set by top managers flow down through the organization and become subgoals for each organizational area.

A) True
B) False

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Which of the following is the last step in goal setting?


A) review the organization's mission or purpose
B) determine the goals individually or with input from others
C) write down the goals and communicate them to all who need to know
D) review results and whether goals are being met

E) All of the above
F) B) and C)

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What is competitor intelligence? Identify some of the sources of competitor intelligence? Discuss the legal and ethical issues related to this concept.

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Competitor intelligence involves gatheri...

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